Refund Policy

1. General

Payments made via this portal relate to the processing of applications at Telestyrelsen. The payment covers the processing of the submitted application and associated administrative processes.

2. Requesting a Refund

The applicant may request a refund of the paid fee by contacting Telestyrelsen before the application has been finally processed or approved.

3. Consequences of a Refund

If a refund is processed, the associated application will be cancelled. Any rights, permits or radio licences linked to the application will lapse or become invalid.

4. Processing of Refunds

Refunds are processed manually and will normally be completed via the same payment method used for the original payment.

5. Processing Time

Processing a refund may take up to 10 working days from the time the refund is approved.

6. Contact

If a refund is desired or if there are questions regarding payment, Telestyrelsen can be contacted via the contact details available on the portal.